FAQ

Why are you selling gemstone jewelry? 

Click here for GEM+SILVER's About Us page :)

We personally believe in the healing properties of gemstones. With daily meditation and mindfulness practice using gemstones, crystals, agarwood, and lava rock beads, we can confidently say that they have improved our quality of life. We treat these natural artifacts as tools for emotional cleansing, and have been a constant reminder of awareness and consideration towards ourselves and others.

*DISCLAIMER :  HOWEVER, WE ARE NOT QUALIFIED PROFESSIONALS FOR OFFERING HEALTH RELATED ADVICE. THERE IS A DIFFERENCE BETWEEN HEALTH AND HEALING. WE PROVIDE INFORMATION BASED OFF EXTENSIVE PERSONAL RESEARCH FROM UNOFFICIAL SOURCES, AND IS NOT SCIENTIFICALLY OR MEDICALLY PROVEN TO HAVE HEALING BENEFITS. IT IS VITAL THAT YOU CONSULT A LICENSED PHYSICIAN IF YOU HAVE A HEALTH RELATED ISSUE.

Why are we based in China?
Today, China is the largest manufacturer in the world. See what they are saying: 

FORBES - B2B eCommerce Market Worth $6.7 Trillion by 2020: Alibaba & China the Front-Runners

Being U.S. Citizens while living and doing business in China has not been easy, but we enjoy every second of it. We have learned a great deal from China's expansive culture. 

Are the gemstones real? / Why is my item not the same as in the photo?
We guarantee that all of our gemstones & silver parts are natural and genuine. Due to the natural stone formations and our studio lighting, every bracelet, necklace, and anklet will vary slightly, and will not be an exact replica of the one you see in the photos. With that said, we value our customers and will provide you with only the highest quality products. The natural formation of gemstones causes each one to be unique; meaning no two gemstones can be exactly identical. If the gemstones are exactly alike, it means it was machine produced. The distressed look in our handmade jewelry, gemstones & wood pieces, is a part of our intentional design concept. Every gemstone, lava rock, and wood beads are hand picked for high quality check standards. Your discretion on making purchases will be greatly appreciated. 

What is S925 Sterling Silver?
S925 Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper. Fine silver (99.9% pure) is generally too soft for producing functional objects, and in Sterling Silver, the silver is usually alloyed with copper to give strength whilst preserving the malleability of the silver and a high precious metal content - ideal for making silver jewelry.

Why don't some Genuine Sterling Silver parts have the S925 stamp?
Some designs are too small and delicate, and do not have room for the stamp. However, please trust that every Silver part is genuine as we are considerate of the quality, and of any possible allergies our costumers may have.

How do I modify an Elastic Bracelet?
Click Here! :)

Why are my Sterling Silver parts turning yellow?
This is the natural aging process of Sterling Silver. We have provided a complimentary Silver Polishing Cloth and a soft, metallic embossed Jewelry Bag with every purchase that contains a Sterling Silver part. This is to help maintain your jewelry in its best condition for many years. Use the complimentary Polishing Cloth to return the Silver back to its original condition. When not in use, you may place your jewelry piece back in the bag to prevent friction, dust, and scratches :)


Feel free to contact us if you have unanswered questions! :)

Wrist / Ankle Measurement
-It is important for us to make your bracelet or anklet to fit exactly where you want it.-
(*For anklet buyers, you may measure your ankle just the same way as you measure your wrists.) 
Measuring around your wrist or ankle is different than measuring a bracelet or anklet from end to end lengthwise.
Please note: Different bead sizes affect the the measurement of your bracelet lengthwise. Regardless of bead size, the inside circumference of your bracelet is all the same. 

Here's how to measure your wrist: Wrap around your wrist using a thin flexible measuring tape, and measure where you would like to wear your bracelet
*No need to add extra length. We add close to a 1/4 inch to each bracelet for your comfort.


NO MEASURING TAPE?
No problem!

If you don't have a flexible measuring tape handy, you may use a strip of thin paper or a thin string (be sure they are thin). Wrap and mark where it overlaps on your wrist, and then lay the strip or string flat to measure up to the mark using a standard ruler.